Terms of use

These terms cover using our website and the free things on it: enquiries, plans, listing reviews, guides and owner logins. Stays and management services have their own terms, which we explain below.

About us and these terms

This website is run by Select Letting Solution Ltd, trading as Stays In, a company registered in Scotland (company number SC779546). Our registered office is C/O H Baker Accountant Limited, Gyleview House, 3 Redheughs Rigg, Edinburgh, Scotland, EH12 9DQ. You can reach us at info@staysin.co.uk.

By using the website, you agree to these terms. If you don't agree, please don't use it. Our privacy policy explains how we handle your information, and our cookie policy explains the cookies we use.

Using the website

• Please give accurate details when you fill in a form, and only send other people's details when you have their permission.
• Don't use the website for anything unlawful, to send spam, or to harm the website or other people.
• Don't copy the website or its content in bulk, by hand or by automated tools, except as these terms allow.

We work to keep the website available and accurate, but we can't promise it will always be available or free of errors. We may change or remove pages at any time.

Our information, guides and estimates

Our guides, articles, checklists and earnings ranges are general information, written to help. They are not legal, tax, planning or financial advice for your situation. Rules, fees and dates change, so please check anything important before you act on it, and take professional advice where you need it.

Earnings ranges and plans are estimates based on market data and what similar homes have earned. They are not a promise of what your home will earn. Results depend on the home, the season, the licence, the price and many other things.

Enquiries for a stay

Sending us your dates is an enquiry, not a booking. We will reply with homes that may fit, and their prices. A booking only exists once you have completed it and it has been confirmed.

Bookings

You can book our homes through Airbnb, Booking.com and our own booking site. Each booking is made under the terms shown at checkout, including the price, the cancellation policy, the house rules and any damage deposit. Those terms are the ones that apply to your stay.

A few things apply to every stay with us:

• The lead guest must be 18 or over.
• We check the lead guest's identity before we send the access code.
• Every home has a short-term let licence and house rules, which you agree to when you book.
• Our homes have a sensor that measures sound levels, not recordings, to help keep neighbours and stairs calm.
• Edinburgh stays include the Visitor Levy where it applies.

Owners and clients

Booking a call, filling in the free plan questionnaire or asking for a listing review is free and doesn't commit you to anything. Your plan or review is our honest opinion, based on what you tell us and the information available to us.

If you choose to work with us, our management agreement sets out the services, fees and terms. If that agreement and these terms ever disagree, the agreement wins.

Your owner login

Owners can sign in to see their calendar, bookings and statements.

• Keep your sign-in details private, and tell us straight away if you think someone else has used them.
• Your login shows information about your own homes. Please don't try to reach anything else.
• Figures in your login are updated as bookings change. Your monthly statement is the final record for each month.
• We may pause access to keep the system secure, or close it when our agreement ends. We will give you a copy of your statements on request.

Sending us your listing

When you send us a listing link, for a free review or to join our hosts' community, you confirm that the listing is yours or that you are allowed to share it. We only look at what is public on the listing. We may use what we learn, with the owner's details and anything that identifies the home removed, as an example on our website.

Our hosts' community

Our hosts' WhatsApp group is by invitation. Members agree to the group rules when they ask to join. We may decline a request, or remove a member who doesn't follow the rules. Messages in the group are the views of the people who send them, not advice from us.

Our content and brand

The words, photos, guides, designs, the Stays In name, our logo and the Highland cow on this website belong to us or the people who license them to us.

You are welcome to read, print and share our guides for your own use, and to link to any page. Please don't sell our content, present it as your own, or use our name or logo in a way that suggests we are connected to you.

Links to other websites

We link to other websites, such as booking platforms, review sites, WhatsApp, the council and government guidance. We don't control them and aren't responsible for what they say or how they work. Their own terms and privacy policies apply.

Our responsibility to you

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Your legal rights as a consumer are not affected.

Otherwise, the website and its free tools and information are provided as they are. We are not responsible for any loss that comes from relying on general information on the website, from the website being unavailable, or from losses we could not reasonably have foreseen. For business users, we are not responsible for loss of profit, income or business opportunity arising from use of the website.

Our responsibility for a stay or for managing your home is set out in the booking terms or our management agreement.

Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version, and the version on the website when you use it is the one that applies.

Law and disputes

These terms are governed by Scots law, and the Scottish courts deal with any dispute. If you are a consumer living elsewhere in the UK, you can also bring a claim in the courts where you live.

If something has gone wrong, please talk to us first. Most things can be sorted with a conversation. Email info@staysin.co.uk or use our contact page.