Question 1

Does the 5% Visitor Levy apply?

Accepted Answer

Yes for qualifying stays in Edinburgh from 24 July 2026. We show levy details before booking confirmation.

Question 2

Are properties licensed?

Accepted Answer

We only publish properties that meet active licensing requirements for short-term lets.

Question 3

Is payment secure?

Accepted Answer

Yes. Payments are processed through secure booking infrastructure with audit trails and confirmation emails.

Question 4

What if I cancel?

Accepted Answer

Cancellation terms vary by property; they are shown before payment so you can review them in advance.

Question 5

Who do I contact during stay?

Accepted Answer

Use the contact details in your booking confirmation for in-stay support and urgent operational issues.

Question 6

Are cleaning fees included?

Accepted Answer

The final price breakdown shows whether cleaning is included or itemized, before checkout.

Question 7

Are properties inspected?

Accepted Answer

Managed listings follow internal quality checks and partner listings are reviewed before publication.

Question 8

What happens if property is unavailable?

Accepted Answer

If availability changes, our team will contact you quickly and provide alternative options where possible.

Question 9

Do I need a licence?

Accepted Answer

In most Edinburgh scenarios, yes. See the full local guide at https://staysin.co.uk/licensing/edinburgh.

Question 10

What if licence is rejected?

Accepted Answer

We help assess reasons for rejection and next steps, including remediation and re-application planning.

Question 11

Do I need planning permission?

Accepted Answer

It depends on use class and location. Control-area properties often need extra planning review.

Question 12

How are payments handled?

Accepted Answer

Owner payouts are processed with periodic statements showing booking revenue, fees, and adjustments.

Question 13

Who handles damage?

Accepted Answer

Damage reporting is logged operationally and escalated through the agreed claim and resolution workflow.

Question 14

How long onboarding?

Accepted Answer

Typical onboarding depends on compliance readiness; once documentation is complete, setup is much faster.

Question 15

What about renewals?

Accepted Answer

Renewal timelines are monitored and planned in advance. See https://staysin.co.uk/licensing/edinburgh#renewals.

Question 16

Can I switch manager?

Accepted Answer

Yes. We support structured handover with calendar continuity and operational transition planning.

Frequently asked questions

For Guests

For Owners

Frequently asked questions

For Guests

For Owners

Frequently asked questions

For Guests

01Does the 5% Visitor Levy apply?

02Are properties licensed?

03Is payment secure?

04What if I cancel?

05Who do I contact during stay?

06Are cleaning fees included?

07Are properties inspected?

08What happens if property is unavailable?

For Owners

01Do I need a licence?

02What if licence is rejected?

03Do I need planning permission?

04How are payments handled?

05Who handles damage?

06How long onboarding?

07What about renewals?

08Can I switch manager?

Frequently asked questions

For Guests

01Does the 5% Visitor Levy apply?

02Are properties licensed?

03Is payment secure?

04What if I cancel?

05Who do I contact during stay?

06Are cleaning fees included?

07Are properties inspected?

08What happens if property is unavailable?

For Owners

01Do I need a licence?

02What if licence is rejected?

03Do I need planning permission?

04How are payments handled?

05Who handles damage?

06How long onboarding?

07What about renewals?

08Can I switch manager?